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Debate: Can The Internet Handle Big Breaking News?

Date Added: July 01, 2014 12:50:32 PM
Author: Nicolas Petherick
Category: News

CNET News' Tom Krazit and Declan McCullagh debate whether the tendency of Web sites to stagger under high demand can be avoided, or is even that big of a problem. by Tom Krazit and Declan McCullagh June 26, 2009 1:43 PM PDT It happens time and time again: when news breaks, the Internet slows. It's quite obvious at this point that the Internet has muscled its way into the lives of anyone who needs information. And Michael Jackson's death Thursday had as great an impact on the Internet as anything in the history of the medium that didn't involve the World Trade Center. The statistics are amazing: Akamai said worldwide Internet traffic was 11 percent higher than normal during the peak hours between 3 p.m. PDT and 4 p.m., when news of Jackson's death was breaking. That traffic forced even Google to its knees for a brief period of time Thursday afternoon. Can a system that has trouble keeping up with ever-increasing demand for its services be considered a reliable source of information when a true crisis emerges? After an editor banished a budding argument between CNET News' Tom Krazit and Declan McCullagh from a company-wide mailing list, we decided to let them fight it out here. Tom: How can any system that doesn't work precisely when people need it the most be considered the future of communications? In a way, it took the death of perhaps the greatest entertainer of the last century to expose a key truth of this century: our new favorite communications tool, the Internet, buckles in times of crisis. News sites, including this one, were sluggish or completely offline at the peak of demand for information, forcing many to go back in time and flip on the television. What if something really happens? How can companies trying to build information-related businesses on the Internet ever hope to supplant existing communications networks if they fail at the moment of truth? CNN's telecast didn't go down Thursday. Declan: I think it's a little unfair to say the Internet "buckles in times of crisis." Sure, a few Web sites--Google News, The Los Angeles Times, TMZ, Yahoo, MSNBC--had slowdowns or outages. (That list includes our own CNET and CBS Interactive sites, which experienced serious problems for about half an hour.) Some news Web sites slowing down or becoming unreachable for 30 minutes is not the same thing as the Internet "buckling." If an earthquake were to take out the trans-Pacific cable landings in California's Morro Bay, San Luis Obispo, and Grover Beach, if car bombs knocked out MAE East and MAE West, and if a hurricane laid low the cable landings in Long Island and New Jersey, that might--might!--qualify. In fact, yesterday's sad news about Michael Jackson demonstrated not the vulnerability, but the resilience of the modern Internet ecosystem. True, a few sites were having problems. But The Los Angeles Times' report about Jackson's coma, and its subsequent report about his death, were picked up and mirrored widely. Even if you couldn't get through to the Times, you could get through to innumerable blogs and others news sites citing it. Or you could just wait a few minutes for the traffic to die down. Was this really such an inconvenience? Tom: Ok, I'll concede the point about the broader Internet: near as I could tell, was performing like a champ yesterday. But this is a systemic problem with the Internet, or perhaps put more accurately, the Web. The more people who demand the service provided by an information Web site, the harder it gets for that site to provide that information. CNN/MSNBC/et al don't buckle when millions of people change the channel to watch O.J. meander down a Los Angeles freeway or the opening salvos of the Iraq War. In an online world where businesses are spending billions trying to shift information consumption patterns onto the Web, how can these outages be tolerated? You're right, it's very easy to navigate elsewhere if you can't find what you are looking for on Site A. But if you can't depend on Site A in times of crisis, you're not going to go back there in future times of crisis, hurting the reputation of that site as a reliable source of information. Even Google was unable to handle the load. And if Google can't, nobody can. This is a serious problem for online businesses, especially as people continue to come online in emerging economies and with mobile devices. Akamai's visual representation of the effect demand for information about Michael Jackson had on the Internet Thursday. (Credit: Akamai) Declan: I was using Google News pretty frequently during the time that Michael Jackson's fate was uncertain, and noticed no problems. Others, including some of our colleagues, did.